No. 1 in Customer Care
At Belling, part of Glen Dimplex Home Appliances Ltd, we’re committed to providing a great customer service. We have recently won the Domestic & General Award 2007 for Customer Care Excellence, making us top for a record 3 years in a row! This means we offer the best customer care within the industry. We have invested £2.5 million into the service we offer and this means that we now have 300 customer service staff on hand to answer your calls and queries.
Our call centre answers over 750,000 telephone calls every year dealing with customer enquiries and problems. We operate helpline facilities to ensure customers get the best out of their appliances and our state-of-the-art management system ensures that our service engineers can be effectively directed to our customers nationwide.
Lines are open Monday to Friday 8am - 6pm and Sunday 10am - 2pm.
Belling Customer Care: 0871 22 22 503
After Sales
Here at Belling we are committed to providing a comprehensive after sales service. When you purchase a Belling appliance, you will immediately benefit from the following;
Full 12 month guarantee
Customer Care Centre open seven days a week.
Nationwide service cover from fully trained CORGI registered engineers.
Product Information
Should you require information or advice prior to purchasing your chosen Belling appliance, please call our Product Helpline on 0871 22 22 635. Our staff can give you information on our whole product range. Alternatively, for pre-purchase queries you can contact us by email.
Home Delivery
Confirmation of your order
A letter of acknowledgement will be posted 1 day after we receive your order. You will then receive a call from our dedicated Home Delivery Team 1 day after your order is received. This will be to confirm a convenient delivery date, subject to stock availability.
Our Home Delivery Representative will call again 5 days prior to the delivery date to confirm delivery details and your availability to receive your order. A text message will also be sent to your phone if you have provided a mobile telephone number.
PLEASE NOTE THAT ORDERS MAY NOT BE CANCELLED OR AMENDED WITHIN 5 DAYS OF AGREED DELIVERY DATE AS THE PRODUCTS WILL BE EN-ROUTE.
Delivery Service
Your delivery will be by a specialised Home Delivery carrier using two experienced man crew for all deliveries. We deliver to the room of your choice (unless we feel that there are any health and safety risks e.g. staircase too narrow, or potential danger of damaging your order or property). We deliver between 7am and 7pm and estimated time of delivery can be obtained from 8am on the day of delivery by telephoning us on 0871 22 22 508. We deliver Monday to Saturday (excluding Bank Holidays) in most UK mainland areas.
Contact Home Delivery
Our Home Delivery Office is open:
| Monday - Thursday |
8am - 5.30pm |
| Friday |
8am - 5pm |
Tel: 0871 22 22 508
Nationwide Service Engineer Coverage
Fully trained CORGI registered Stoves engineers cover the whole of the UK. Engineers are available to call between the hours of 8am and 6pm, Monday to Friday (subject to availability).